Your AI Employee. Every Channel.
HERMES is an intelligent AI agent that handles sales, support, and operations across WhatsApp, SMS, Email, Web Chat, and more — 24/7, so you can focus on growth.
Powering conversations for businesses across Africa & beyond
One AI Agent. Every Channel.
Omnichannel by Design
WhatsApp, SMS, Email, Instagram, Facebook, Web Chat — one AI handles them all seamlessly.
AI-Powered Conversations
Natural, context-aware responses that understand customer intent and close sales.
Lead Capture & Qualification
Automatically capture leads, qualify prospects, and route hot leads to your sales team.
24/7 Customer Support
Handle FAQs, order tracking, and complaints instantly — even while you sleep.
Multi-Language Support
Seamlessly switch between English, Swahili, and 50+ languages mid-conversation.
Smart Human Handoff
Intelligent escalation to human agents when the AI detects complex or sensitive queries.
Trusted by Growing Businesses
See how businesses are scaling with AI-powered automation
“HERMES handles 80% of our customer inquiries automatically across WhatsApp and Instagram. Our team now focuses on high-value customers while the AI handles the rest.”
“We were drowning in messages from multiple channels. HERMES unified everything and responds instantly in both English and Swahili. Customer satisfaction jumped from 3.2 to 4.8 stars.”
“The AI handles appointment bookings via WhatsApp, sends SMS reminders, and follows up via email. It's like having a full-time receptionist that never takes a break.”
Go Live in 3 Simple Steps
Connect Your Channels
Link WhatsApp, SMS, Email, Instagram, Facebook, or any channel with our secure integrations.
Train Your AI Agent
Upload your FAQs, product catalog, and business rules. The AI learns your brand voice.
Go Live & Scale
Launch your AI agent and watch it handle thousands of conversations automatically.
Monitor & Optimize
Track performance across all channels and continuously improve with AI insights.
Frequently Asked Questions
Everything you need to know about HERMES
Simple, Transparent Pricing
Start free. Scale as you grow.
Starter
For small businesses getting started
- 2 channels (WhatsApp + 1 more)
- 1,000 conversations/month
- Basic AI responses
- Business hours support
- Standard analytics
Growth
For scaling businesses
- All channels included
- 10,000 conversations/month
- Advanced AI with context memory
- 24/7 priority support
- CRM integrations
- Multi-language support
Enterprise
For large operations
- Unlimited channels
- Unlimited conversations
- Custom AI training
- Dedicated success manager
- API access & webhooks
- SLA guarantee
- On-premise deployment option
Get Started with HERMES
Ready to transform your customer conversations? Our team will help you get set up in minutes.
Contact the Team
Nairobi, Kenya
Supported Channels
Ready to put AI to work across every channel?
Join thousands of businesses using HERMES to automate customer conversations and grow revenue on autopilot.